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Things may come to those who wait. But only the things left by those who hustle.


The title today is a favourite of mine from Abe Lincoln (the President, although it does rather sound like the astute gentleman from Brookville, Ohio). I think that captures very well my feelings toward the now (for the most part) privatised Australian telecommunications giant Telstra. Once the envy of the world, they are now renowned for their poor service. Let’s just say that the transition from bloated relic of an era where state ownership was the go into a competitive field where dynamic responses to technological change is crucial in maintaining relevance has been somewhat difficult for the artist formally known as Telecom Australia. Certainly this Geilston Bay resident feels so, anyway!

I myself would have written "Typical Bloody Telstra!!!", but I am known for the odd dramatic flourish now and again...

[Now don’t forget today’s question, there is a lot riding on this...]

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Comments

Anonymous said…
Well if they treat customer service this way, it may not gain market share.

Was a long time customer of Testra back in Sydney.

Greeting from Singapore.

Ming.
23 September 2008 at 19:57
Anonymous said…
I saw your blog and found a piece of history your camera recorded. It is a blink, stopped dead-still, exposing a moment in time the beauty you saw in a simple sign. We have a similar problem with our utility company still playing games after Hurricane Ike roared through Ohio.

Abraham Lincoln
Brookville Daily Photo
23 September 2008 at 20:57
Stevenson said…
wow! I love the title of your post! It really is inspiring especially for a college student like me! Mr. Lincoln from Brookville really is a great man!

Of course, I also liked the photo! It is very intriguing till i have read the whole post. I feel bad about companies that are once great but now bad. A lot of companies are also like that here in the Philippines.

Hope everythings great there at Australia! And thanks by the way for dropping by Cavite Daily Photo! Hope to see you again sooN!

Steven^^
23 September 2008 at 21:54
Ilse said…
Wow! You have the most amazing blog. Really creative. Thought provoking. Intense. Substantive. Cool. Very Cool.
23 September 2008 at 22:07
Sue said…
Bloody is probably not STRONG enough an adjective to add to the sign...I have several others I would include but I am not sure if I am allowed to here!
After waiting a week to have my phone line repaired and reconnected..I still have the gaping hole they dug to do so outside my house waiting for...????? Hopefully some dirt to refill it and make it safe again. Aaaahhhh...but when? It has been like that for over a month!!!
25 September 2008 at 10:05
Kris McCracken said…
Ming, I think that there are very good reasons behind the dwindling market share of the once omnipresent Testra.

Abe, so it’s not just us!

Steven, Australia is travelling beautifully. Testra aside, we’re all very happy this way (except Bob Brown, but he’s never happy!)
25 September 2008 at 14:03
Kris McCracken said…
Ilse, one does try! ;)

Sue, sometimes I think that Telstra goes to great efforts to get people to dislike them. If so, they’re doing a great job!
25 September 2008 at 14:05
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